When Technology Meets Empathy: Being an AI Mentor

At Teamcubation, mentors support professionals from different fields as they incorporate process automation tools into their daily tasks. What attracted me to this role from the start is that it isn’t just about teaching a tool. It is about transforming the way people relate to technology and how they integrate it into their everyday routines. In each session, we translate ideas that seem complex into clear and actionable steps. Mentors provide the pedagogical approach and the mentees bring their context and needs. Together we build solutions that not only work but make sense in their real work environment.

Daily sessions are very diverse: sometimes we meet with someone from HR who wants to automate email workflows, other times with someone from finance looking to generate automatic reports. For many, it is their first time using automation or AI tools and it can feel overwhelming to understand how to use them. But the goal is not for them to become experts in one mentoring session. The goal is for them to discover that they can use these tools without being developers and that they can rely on them to make their day-to-day work easier. This process involves trial and error, practical examples and above all, questions. A lot of questions.

One of the biggest challenges is the way we guide people. They arrive with curiosity but also with insecurity: “What if I can’t do it?”, “What if I don’t understand it?” That is where the work goes beyond explaining features and becomes pure patience and creativity. It requires breaking down assumptions, supporting them through blocks and celebrating every step forward, even the smallest ones. I like to think that being a mentor is not only about explaining but about accompanying someone while they learn to trust themselves so they can solve things on their own later.

Something I find especially interesting about this role is that learning goes both ways. Mentors teach about automation and AI, but at the same time learn about finance processes, marketing workflows, sales cycles or HR tasks. Every person expands my perspective and forces me to adapt the way I explain concepts. Sometimes the challenge is not the technical part but finding the exact example that makes a concept click. Luckily, within TeamCubation I work with a team where someone is always willing to help or share ideas when needed.

Each mentoring session can bring unexpected challenges, and knowing I am not alone makes all the difference. In our group, if someone gets stuck or cannot solve a problem, there is always another mentor ready to jump into the meeting, offer a different point of view or share a resource that unblocks the situation. Sometimes it is a link to documentation, other times a concrete example or an alternative idea we had not considered. This constant willingness to collaborate not only improves our solutions but reinforces a network-based culture that supports and strengthens us. In a role where adaptability is essential, having a team that truly stands by you is not optional. It is key.

In these first months, I confirmed that the technical part is only one part of the role. For mentoring to have real impact, you need to connect with the person, understand their timing, their doubts and their learning style. It is a job where patience and clarity are as valuable as knowledge. I discovered that guiding automation processes also means guiding personal processes: offering confidence, supporting without taking over and allowing the other person to discover their own ability to create.

Mentoring has shown me that technology can be integrated simply and meaningfully into anyone’s routine when it is taught with clarity and empathy. It is not about big promises or reinventing everything. Sometimes a small automated adjustment changes the way someone works. And for me, that is already a valuable way to make an impact.